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Free standard shipping on orders over $99
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Since the material is log, it is not antiqued and colored. Tree knots, black spots, black lines, dark spots. These situations are inevitable, but we guarantee that there will be no quality problems with these defects, and we try to choose better wood.
Please note before buying: the following is normal
Those who mind, please buy carefully
Payment
1. We accept payment via AliExpress Escrow Agent here.
2Please fill in the correct receiving information: street, house number, zip code, telephone, etc. Make sure the package is not lost.
3. PLEASE NOTE: S&H DOES NOT INCLUDE DUTIES, LOCATL TAXES OR ANY OTHER IMPORTATION FEES.
4. Please list your special requests (color, packages, value of declaration, etc.) in the payment NOTES SECTION when you make payment
Shipping
1. WORLDWIDE SHIPPING.
2. Orders processed within 24-48 hours of payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4. Kind shooting, WYSIWYG.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fastdelivery.
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
Wishes you a happy shopping!
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